Booking and Refund Policy

1. Booking Process

  • Flight Reservations: When you book a flight through matchboxtravel.com, you are entering into a contract with the airline or travel partner providing the service. Our role is to facilitate the booking process and provide you with the information you need to complete your travel arrangements.
  • Booking Confirmation: After you complete a booking, you will receive a confirmation email containing your itinerary and booking reference number. Please review this information carefully to ensure that all details are correct. It is your responsibility to verify the accuracy of the booking details.

2. Payment and Charges

  • Payment Processing: All payments for bookings are processed through secure third-party payment gateways. By providing your payment information, you authorize us to charge the total amount due to your selected payment method.
  • Additional Fees: The price displayed on matchboxtravel.com includes base fare and applicable taxes and fees. Any additional charges, such as baggage fees or seat selection fees, may be imposed by the airline and are not included in the booking price.

3. Cancellation and Changes

  • Airline Policies: Cancellation and change policies are determined by the airline or travel partner and may vary depending on the fare type and ticket conditions. Please review the specific policy associated with your booking before making any changes or cancellations.
  • Requesting Changes: If you need to make changes to your booking, you must contact the airline or travel partner directly. We are unable to make changes on your behalf, and any fees or additional costs associated with changes are your responsibility.
  • Cancellation Requests: To cancel a booking, you must also contact the airline or travel partner directly. Cancellation fees may apply, and refunds are subject to the airline’s policy.

4. Refunds

  • Eligibility: Refunds are subject to the airline or travel partner’s refund policy. In general, non-refundable tickets will not be eligible for a refund. If your ticket is eligible for a refund, the refund will be processed in accordance with the airline’s or travel partner’s terms and conditions.
  • Processing Time: Refunds, when applicable, may take several weeks to process depending on the airline’s or travel partner’s processing times. We are not responsible for delays in processing refunds.
  • Service Fees: Service fees charged by matchboxtravel.com are non-refundable once the booking is confirmed. Any applicable refund will be based on the amount charged by the airline or travel partner minus any non-refundable service fees.

5. No-Show Policy

  • No-Show Fees: If you fail to show up for your flight without prior notice or cancellation, the airline may treat your ticket as a "no-show" and may not provide a refund or offer alternative arrangements. No-show fees and policies are determined by the airline and will be outlined in their terms and conditions.

6. Errors and Omissions

  • Accuracy of Information: While we strive to provide accurate and up-to-date information, matchboxtravel.com is not responsible for any errors or omissions in flight details, prices, or booking information. Any discrepancies should be addressed directly with the airline or travel partner.